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AI Engineering · India

Accurex - AI Workflows for Field Sales Attendance and Call Evaluation

Two automated workflows. One checks field sales attendance. The other turns tele-caller audio files into transcripts, with speakers identified and non-English conversations translated into English.

Discuss Your AI Project
  • Attendance Automation
  • Call Transcription
  • Speaker Identification
  • English Translation

About the client

Accurex is an operations-driven company that manages distributed teams and a high volume of conversations between its employees and customers. It wanted to cut out manual processes, improve accuracy, and get structured information from its day-to-day operational data.

Industry
Medical Devices
App type
AI-Powered Attendance Automation and Call Evaluation System
Practice
AI Engineering (Build)
Services
Agents & Agentic Workflows, AI Platform Partnerships & Professional Services, AI Strategy, Governance & Compliance Advisory

Tech stack

  • Gemini models (transcription, speaker identification, translation), AI-based OCR and image processing, Excel and spreadsheet pipelines, and Shared drive integration.

Engagement summary

We built two automated workflows for Accurex. One handles attendance for field sales staff. The other processes audio files of calls made by its tele-callers.

For attendance, the workflow reads each spreadsheet entry and checks that the required fields are filled in. It reads the date and time from the IN and OUT images, works out how long each person worked, and marks them Present or Absent against the working-hour requirement. Records with problems go to an error log with the reason for rejection.

For calls, the workflow picks up AAC audio files from a shared drive. It transcribes each call, identifies who is speaking, translates the conversation into English, and saves the result in an Excel sheet ready for review and analysis.

Challenges faced by the client

Accurex relied on manual and semi-automated workflows, which caused errors and delays.

  • Manual attendance tracking

    Field sales staff submitted geo-tagged, timestamped selfies. Attendance was then handled through image uploads and spreadsheets, which led to errors and delays.

  • No automatic validation

    Missing or incorrect attendance records weren’t caught automatically.

  • Attendance couldn’t scale

    Processing attendance for more teams meant more admin overhead.

  • Calls reviewed by listening

    Accurex’s tele-callers phone diagnostic labs through a phone-based CRM. Their managers had to listen to each call to rate them. There was no standard transcription, no speaker identification, and no automated translation for calls in other languages.

  • Heavy reliance on people

    All of this depended on manual review, which pushed up cost and turnaround time.

Together, these issues affected efficiency, accuracy and how quickly decisions could be made.

Results

  • Attendance processing is 100% automated, with zero manual validation

  • Attendance is generated every day without admin intervention

  • Duplicate and inconsistent records are eliminated

  • Every call goes through the same evaluation process

  • Structured Excel outputs help the team make decisions faster

  • The system can handle more volume without adding headcount

How it works

  • Records missing required details are separated out and logged, so only valid records reach the hours calculation.
  • Processed records are cleared after each run so nothing is counted twice, and the workflow runs daily without anyone starting it.
  • Each call comes out as a transcript with speakers identified and non-English conversations translated, in one Excel sheet.

Core solution

Read the data

Attendance entries are pulled from the Excel spreadsheet.

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