Skip to content

AI EngineeringAgents & Agentic Workflows

Vertical Agent Launch

One of BigStep's pre-built vertical agents running in your production environment, connected to your systems, configured to your rules, with human approval on anything it cannot undo, an evaluation baseline on your own cases, monitoring, and a trained team operating it.

Book a Free SessionSee how it runs

Sound familiar?

We've seen the demos and we know an agent could handle this. But we don't want to spend six months building from scratch, and we don't want a black box we can't change. We want something that's already worked for companies like ours, plugged into our systems, live this quarter.

What you leave with

  • Deployed agent

    Format: Your production environment

    How we know it’s acceptableMeets the agreed thresholds on the evaluation baseline

  • Configuration spec

    Format: Document

    How we know it’s acceptableSigned by the process owner

  • Integrations

    Format: Code and config in your repo

    How we know it’s acceptableTested end to end in staging; smoke tests pass in production

  • Evaluation set and baseline

    Format: In your repo

    How we know it’s acceptableYour team can re-run it without us

  • Monitoring dashboard

    Format: Your tooling

    How we know it’s acceptableShows completion rate, escalation rate and cost per task

  • Runbook

    Format: In your repo

    How we know it’s acceptableYour engineer handles an incident drill unaided

  • Managed services transition plan

    Format: Document

    How we know it’s acceptableAgreed with you and the Managed Services - Essential / Managed Services - Growth owner

Also included

  • Human approval on any action that cannot be undone

How it runs

4–6 weeks

  1. Week 1

    Fit-gap against your process and configuration spec.

    OutSigned spec, and a go or re-route decision.

  2. Weeks 2 and 3

    Sign off and integrate and configure in staging.

    OutAgent running in staging on your data.

  3. Week 4

    Evaluate on historical cases, tune approvals, security review.

    OutEvaluation baseline and security sign-off.

  4. Week 5

    Production rollout, shadow mode first, then live for part of the volume.

    OutAgent live with monitoring.

  5. Week 6

    Hypercare and handover.

    OutRunbook, training, managed services transition plan.

For a four-week engagement, weeks 2 and 3 merge and hypercare shortens.

Is this right for you?

This is for you if

  • Buyerthe person who owns the business process the agent takes over, such as the head of customer service, operations or the relevant back-office function.
  • Also has to say yesthe owner of each system the agent connects to; whoever signs off security, because the agent writes to real systems; compliance or legal in regulated sectors; Finance above the buyer's limit.

When this isn't the right fit

  • Your process differs from the accelerator's. If more than roughly a third of the workflow needs custom logic, this becomes a custom build. The Agent Scale Launch or the Agent Prototype Sprint fits better.
  • There is no way in. If your core systems have no API and no sandbox, integration becomes the project and the price range will not hold.
  • You want to own the agent outright. If you need full source ownership to build on it yourselves, a custom build fits better.
  • Nobody will own it after launch. If no one on your side can take the exception queue, the agent will be switched off within months.

What’s included, and what isn’t

In scope

  • one accelerator
  • one process
  • up to two integrations
  • configuration
  • human approval on irreversible actions
  • one production environment
  • team training

Out of scope

  • new agents or workflows not in the accelerator
  • changes to your systems
  • data cleanup
  • more than one language or region
  • support after handover, which is Managed Services (Essential or Growth) and priced separately

Before we start

Before day one

  • Sandbox access to every system in scope.
  • A named process owner.
  • Historical cases with known outcomes.
  • A security review slot already booked for week 4.

What we’ll need from your team

  • The process owner: three hours a week.
  • An IT or integration engineer: four hours a week in weeks 2 and 3.
  • A security reviewer: about four hours in week 4.
  • The people who will work alongside the agent: two hours of training in week 6.
  • A decision-maker available within 24 hours.

Pricing

What we need to give you a quote

  • A walkthrough or map of the process.
  • The list of systems with API documentation.
  • Monthly volume.
  • Hosting constraints.
  • 50 or more historical cases with known outcomes, to check fit and build the evaluation set.

After we hand over

Who owns it after we leave

The process owner owns the agent's outcomes and the exception queue. A named engineer owns the runbook. We size the exception queue from the escalation rate measured in week 5 and state what reviewing it takes from someone's week.

How success is measured

  • Task completion rate
  • Escalation rate
  • Handling time
  • Cost per completed task

Agreed in week 1 and reported at handover. You measure the before figures in week 1.

What comes next

Questions buyers ask us

  • Sometimes that's true, and it's a fair concern. Week 1 is a fit-gap against your real process. If the gap is too big, we tell you, and we recommend a custom build rather than bending the accelerator.

  • Anything it can't undo needs a person's approval. We measure it on your historical cases before launch, and the monitoring shows the escalation rate from day one.

  • Inside their own product, yes. This works across your systems, on your rules.

  • The accelerator gets you to production faster than starting a new pilot. This programme is about getting it into production on your data.

Start with a free session.

We’ll tell you if this is the right programme.

Book a Free Session