Run
Once your platform is live, we keep it running. Monitoring, incident response, and a monthly health report. This is operations, not development.
What this tier is for
Run programs are for teams with a live platform that needs to stay up. No features are built in Run. This is monitoring, alerting, incident response, and reporting. The two programs differ by the level of ongoing optimisation included.
Run programs
Scope
24/7 monitoring and alerting, P1 incident response around the clock, P2/P3 response in business hours, and a monthly health report covering uptime, incidents and cloud spend.
What you get
Monitoring, alerting, incident response and a monthly health report
Scope
Everything in Essential, plus monthly performance and cost optimisation, model upgrade migrations, continuous AI evaluation and a quarterly business review.
What you get
Essential plus performance and cost optimisation, model upgrades, continuous evaluation and a QBR
Which to choose
if you need your platform monitored and someone on call when it goes down, with a monthly report you can share with your leadership team.
if you also want ongoing cost and performance work, model upgrade support, and a quarterly review built into the engagement.